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350I, 450I, 550I Firmware Recovery
To fully restore 350i, 450i or 550i phones please follow the instructions below. Should you require further assistance please login and create ticket at https://support.fortinet.com .  Please
860I handset and base pairing / registration issues
In order to register a handset to a base, both devices need to be looking for each other.  1. Put a base into registration mode by holding down the reset button for a quick count of 3 on the back
860I wireless base station is not receiving an IP address
On the base station make sure the Inet light is lit solid green. If the light is not lit there is a physical Ethernet connection problem. By default the 860I base station is set to receive the IP add
Accessing Voice Mailbox from Outside Line
There are three ways in which a user can access their Voice Mailbox from any phone: Through the Auto Attendant Through a call transfer Dialing a General Voice Mailbox To access a Voice Mailbox through
Adding Telephone Lines
TELEPHONE LINES The Telephone Lines page allows you to set up the telephone numbers, telephone company services, and call handling for each telephone line. You can also calibrate the TalkSwitch
Adding TS-350i, TS-450i, and TS-550i IP Phones
ADDING TALKSWITCH TS-350i, TS-450i AND TS-550i IP PHONES Connecting the TalkSwitch IP phone to the network 1. Connect a network cable between the LAN port on the phone (marked ) and your net
Answering additional incoming call with a call pickup
If you have a set of line appearance buttons that are currently in use, but need to answer an additional call coming in on a VoIP Trunk. The user can perform a Call Pickup by dialing *9 or ***9 (if Di
Bluetooth Pairing Issues
The Talkswitch 550i IP phones are the only phones that support the 60b bluetooth add-on module. The Talkswitch 60b does not support A2DP. A2DP is a bluetooth technology created to allow bluetooth
Caller ID for VoIP Numbers
To change the Caller ID for VoIP calls first open the TalkSwitch Management Software and login to the TalkSwitch. Go to Local Extensions / Fax --> Select the extension from the table --> Click Additio
Can't Access Voicemail
If you are unable to dial into a voicemail box perform the following actions: Make sure that the TalkSwitch is on the most recent version of firmware.  If it is not, you will need to update i
Can't Make or Receive Calls From Extension
If you are experiencing an issue where a single extension cannot make or receive calls perform the following.  Please note, if this is a system-wide issue where are phones cannot make or re
Configuring a Polycom SoundStation IP 6000 conference phone
Setup and Configure an IP 6000 conference phone Plug the conference phone into the network and power it on. wait for it to boot up. 1. Press the Menu button. 2. Press the 2 key on the phone, selectin
Configuring an 860I as an external IP extension
After you have created the extension in the management software and assigned it as an external IP extension follow these steps : 1. In Idle mode, press the OK key on the handset to access the Main m
Configuring an External IP Phone
First, you will need to know the Public IP address of the location where the TalkSwitch system is installed.  The TalkSwitch system must have the necessary hardware and must be configured to all
Configuring Auto Route Selection (ARS) to Block International Calling
If you would like to block users within the TalkSwitch system from making international calls you can configure the Auto Route Selection (ARS) to do so.   Step 1:   Log in to the Talk
CONFIGURING THE ROUTER
If you have setup a remote extension and the handset can recieve calls, but there is no sound when answered. A firewall/router on the talkswitch system side or on the remote extension side is blocki
CP Log
When receiving support from Talkswitch/Fortinet, they commonly ask for a CP Log of your system.  Please follow the instructions below for the CP logging: Go to the following directory to acc
Date and Time issue on TalkSwicth / FortiVoice systems
Date and Time on FortiVoice systems The date and time on FortiVoice systems may be incorrect as of January 1st, 2013. This can affect the date and time on the phones associated with the system, and m
Defaulting/Rebooting TS-9133i Phone
In order to set your TS-9133i Phone to factory default, follow the steps below: Go to the 9133i phone. Press the Options button and using the  d own arrow, select Phone Status and press Enter. U
Extension Can't Receive Calls
The first thing to check is to make sure that the TalkSwitch is on the most recent version of firmware.  If it is not, make sure to upate it.  If the firmware is updated than follow the ins