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Accessing Voice Mailbox from Outside Line
There are three ways in which a user can access their Voice Mailbox from any phone: Through the Auto Attendant Through a call transfer Dialing a General Voice Mailbox To access a Voice Mailbox through
Adding Telephone Lines
TELEPHONE LINES The Telephone Lines page allows you to set up the telephone numbers, telephone company services, and call handling for each telephone line. You can also calibrate the TalkSwitch
Can't Access Voicemail
If you are unable to dial into a voicemail box perform the following actions: Make sure that the TalkSwitch is on the most recent version of firmware.  If it is not, you will need to update i
Can't Make or Receive Calls From Extension
If you are experiencing an issue where a single extension cannot make or receive calls perform the following.  Please note, if this is a system-wide issue where are phones cannot make or re
Configuring Auto Route Selection (ARS) to Block International Calling
If you would like to block users within the TalkSwitch system from making international calls you can configure the Auto Route Selection (ARS) to do so.   Step 1:   Log in to the Talk
CP Log
When receiving support from Talkswitch/Fortinet, they commonly ask for a CP Log of your system.  Please follow the instructions below for the CP logging: Go to the following directory to acc
Extension Can't Receive Calls
The first thing to check is to make sure that the TalkSwitch is on the most recent version of firmware.  If it is not, make sure to upate it.  If the firmware is updated than follow the ins
Fraudulent Call Mitigation For Phone Systems
Fraudulent Call Mitigation For Phone Systems   Recently, phone companies have increasingly been warning their customers about criminal
How to Delete a Voice Mailbox Password or Reset Voice Mailbox
If you need to delete a user's password on a voicemail box or completely reset a voicemail box (this deletes all messages, greeting, and password) perform the following:   -  Log into
No Date and Time Stamp in Voicemail
For the mailbox effected, please get into the voice mailbox (by pressing the voicemail button or ** + mailbox number), press option 3 for Personal Options, then toggle option 2 to turn the auto-date-a
On-Hold/Ringback Options
Unable to display content. Adobe Flash is required. All sound files loaded into the TalkSwitch must be in 8kHz , 8-bit , mono , u-law format and saved as a .wav file .  Click the following
Ring Settings
Ring Settings The IP phone has 9 ring tones and a no ring ( Disable Ringe r) option for incoming call notification. There is also the option to assign each phone book record one of the ri
Ring Settings
Ring Settings The IP phone has 9 ring tones and a no ring ( Disable Ringe r) option for incoming call notification. There is also the option to assign each phone book record one of the ri
Setting up Call Handling (Local/Remote Extensions)
Setting up call handling Busy call cascade   The busy call cascade is used when the extension is busy. 1. Select the Mode 1 tab or the Mode 2 tab. 2. Select the Busy tab. 3.
Setting up Email Service
The TalkSwitch system can send an e-mail if a voicemail message has been left in a mailbox. The e-mail includes the caller ID, and can include the voicemail message as an attachment. The e-mail can op
Static/Echo/Low Audio on the Phones
If callers are reporting low audio, static, or echoing on calls through the TalkSwitch perform the following steps:   1)  Make sure the TalkSwitch system is using the latest firmware.
TS-450i/TS-550i Phone Locked (Screen is blank)
If you are having an issue with a TS-450i/TS-550i that the phone has locked up or the screen is blank but there is power, a phone lock-up may be caused by a communications error during a firmware upgr
Unable to Dial Out - Access Code Message
If you hear a message saying that an access code is required when trying to dial out on an outside line perform the following:   1)  Open the TalkSwitch Management Software and login
Using command mode from an analog phone to retrieve the Talkswitch PBX IP address
Sometimes, it is necessarily to use an analog phone to recover the IP address information of the Talkswitch PBX.  To do this you first must make sure you have an analog phone to connect to
Using GMX.com as Your E-mail Server
For using an e-mail server with your TalkSwitch system, we recommend creating a free account with GMX.com.  Their servers are not only free, but their e-mail encryption is compatible with the Tal