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"http\1.1-404 not found" Error when updating / installing Talkswitch Management software
350I, 450I, 550I Firmware Recovery
To fully restore 350i, 450i or 550i phones please follow the instructions below. Should you require further assistance please login and create ticket at .  Please
860I handset and base pairing / registration issues
In order to register a handset to a base, both devices need to be looking for each other.  1. Put a base into registration mode by holding down the reset button for a quick count of 3 on the back
860I wireless base station is not receiving an IP address
On the base station make sure the Inet light is lit solid green. If the light is not lit there is a physical Ethernet connection problem. By default the 860I base station is set to receive the IP add
Accessing Voice Mailbox from Outside Line
There are three ways in which a user can access their Voice Mailbox from any phone: Through the Auto Attendant Through a call transfer Dialing a General Voice Mailbox To access a Voice Mailbox through
Activating the PowerPack
Step 1:  Login to the TalkSwitch Management Software and navigate to Licensed Add-Ons page on the left side of the window.   Step 2:  Click Activate It button.  A new screen
Adding an Additional TalkSwitch Unit to the Network
You can have up to 4 TalkSwitch units networked together on the same LAN. Connect unit 1 to the LAN (either by connecting to the network router or network switch) and connect the remaining units only
Adding Remote Extensions (To Call Outside Cell Phones or Land Lines)
REMOTE EXTENSIONS A remote extension reaches an external phone by automatically selecting a line from a hunt group and dialing the phone number. For example, a remote extension could reach an e
Adding Telephone Lines
TELEPHONE LINES The Telephone Lines page allows you to set up the telephone numbers, telephone company services, and call handling for each telephone line. You can also calibrate the TalkSwitch
Adding TS-350i, TS-450i, and TS-550i IP Phones
ADDING TALKSWITCH TS-350i, TS-450i AND TS-550i IP PHONES Connecting the TalkSwitch IP phone to the network 1. Connect a network cable between the LAN port on the phone (marked ) and your net
Adding WAV Files to TalkSwitch System
Below are the steps to upload an audio file for an auto attendant greeting, voicemail box message, or music on hold.   Please note the audio file must be in 8khz, 8 bit, mono, u-law, format and
Answering additional incoming call with a call pickup
If you have a set of line appearance buttons that are currently in use, but need to answer an additional call coming in on a VoIP Trunk. The user can perform a Call Pickup by dialing *9 or ***9 (if Di
Auto Attendant, Call Forwarding, and Voicemail Not Working- Language Options Problems
Occasionally, when updating your TalkSwitch software, the language options will not properly update. This will cause the auto attendant, voicemail and other TalkSwitch features that rely on the lan
Backing up you Talkswitch Configuration
It is always a good idea to backup your Talkswitch Configuration in case of error or when making changes.  In order to do this, you need to save your configuration to your computer.  To save
Basic Talkswitch / Fortivoice network issue resolution
The most common issue are network related. Before you follow these steps, you should check all networking equipment for problems (E.G. Router not turning on, or lights flashing amber).
Best Deal Talkswitch - Technical Support Plans
Best Deal Talkswitch offers three-levels of Technical Services.   Platinum-Level Administrative Services Support Plan With the Platinum-Level Administrative Support Plan (a fee-based&nb
Bluetooth Pairing Issues
The Talkswitch 550i IP phones are the only phones that support the 60b bluetooth add-on module. The Talkswitch 60b does not support A2DP. A2DP is a bluetooth technology created to allow bluetooth
Caller ID for VoIP Numbers
To change the Caller ID for VoIP calls first open the TalkSwitch Management Software and login to the TalkSwitch. Go to Local Extensions / Fax --> Select the extension from the table --> Click Additio
Can't Access Voicemail
If you are unable to dial into a voicemail box perform the following actions: Make sure that the TalkSwitch is on the most recent version of firmware.  If it is not, you will need to update i
Can't Make or Receive Calls From Extension
If you are experiencing an issue where a single extension cannot make or receive calls perform the following.  Please note, if this is a system-wide issue where are phones cannot make or re