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Best Deal Talkswitch - Technical Support Plans
Last Updated: 07/12/2012
Best Deal Talkswitch offers three-levels of Technical Services.
 
Platinum-Level Administrative Services Support Plan
With the Platinum-Level Administrative Support Plan (a fee-based service) - our most comprehensive Support Plan, TCE Company will provide complete and total Administrative support for your Talkswitch phone system; as well as ongoing Technical Support..
 
The scope of  our Platinum-level technical support services package consists of the following services:  
  • Priority Support - move right to the top of the support list
  • Live Total Talkswitch Management Administrative and Technical Service 
    • System Management - Moves, Adds and Changes
    • Troubleshooting and Diagnostics
    • Unlimited Technical Support
    • Live phone support with remote access
    • Live and unlimited Client Training
    • Live and unlimited Administrator training
    • Day-to-day questions & answers
  • In-depth troubleshooting and enhanced system diagnostics performed by our Talkswitch Technicians
  • Live Talkswitch system configuration and administrative support where our Talkswitch-certified technicians will assist you in all aspects of managing your Talkswitch system.
  • Please click-here to purchase any of the Platinum-Level support plans.


Gold Level Administrative and Technical Support Plan 
The scope of  our Gold-Level technical support services plan, which is included free with the purchase of every Talkswitch system, consists of the following services:  
  • Platinum-Level Administrative Support included free for the first 30-days after your Talkswitch purchase:
    • Priority Support - move right to the top of the support list
    • Live Total Talkswitch Management Administrative and Technical Service 
      • System Management - Moves, Adds and Changes
      • Troubleshooting and Diagnostics
      • Unlimited Technical Support
      • Live phone support with remote access
      • Live and unlimited Client Training
      • Live and unlimited Administrator training
      • Day-to-day questions & answers
    • In-depth troubleshooting and enhanced system diagnostics performed by our Talkswitch Technicians
    • Live Talkswitch system configuration and administrative support where our Talkswitch-certified technicians will assist you in all aspects of managing your Talkswitch system.

 

  • Silver-Level Technical Support - for your Talkswitch Administrator - From Day 31 and beyond (Lifetime)
    • Live, Unlimited and Lifetime support from a Talkswitch-certified Technician 
      • initiated through our online trouble-ticket support system at www.TCESupport.com
      • typical response time - 15 minutes to 4 hours 
    • Extensive library of Knowledge base articles
    • Extensive library of Tutorial Videos
 


Silver-Level Technical Support Plan
Provided Free, Unlimited and Lifetime - to assist your Talkswitch Administrator with the answers needed on any questions or issues.
    • Live support from a Talkswitch-certified Technician 
      • initiated through our online trouble-ticket support system at www.TCESupport.com
      • typical response time - 15 minutes to 4 hours 
    • Extensive library of Knowledge base articles
    • Extensive library of Tutorial Videos


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