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Adding Telephone Lines
Last Updated: 01/13/2012

TELEPHONE LINES

The Telephone Lines page allows you to set up the telephone numbers, telephone company services, and call handling for each telephone line. You can also calibrate the TalkSwitch unit to match the telephone lines.

1. Select the Telephone Lines page.

Activate line

The Activate Line area allows you to activate a telephone line. All telephone lines are activated by default.

Line detected at initialization: Yes appears if the telephone line was connected when you started the TalkSwitch management software. Line detected at initialization: No appears if the telephone line was not connected.

1. Select a telephone line.

2. If necessary, select the Activate line checkbox.

3. In certain countries, a Service Provider menu is displayed. Use the menu to identify the company that provides service for the selected telephone lines.

Phone numbers

The Phone Numbers area allows you to enter the main and distinctive ring phone numbers.

The Distinctive Ring service provides one or two additional phone numbers to ring the same telephone line. Each phone number has a different ring pattern. You can set up separate call handling for the main number, distinctive ring 1 number, and distinctive ring 2 number.

• Main number corresponds to the normal ring pattern.

• Distinctive ring 1 corresponds to a double ring pattern. Distinctive ring 2 corresponds to a triple ring pattern.

Call handling

The Call Handling area allows you to set up call handling for each telephone number of each telephone line for Mode 1, Mode 2 and Holiday Mode. The telephone line can ring selected local extensions in sequence, and then play an auto attendant or go to a voice mailbox. Alternatively, it can immediately play an auto attendant or go to a voice mailbox without ringing the extensions.

For example, the system can ring the receptionist when Mode 1 is active during the day. If the receptionist doesn’t answer, it can start ringing other users as well. If there is still no answer, it can play an auto attendant. The auto attendant provides the dial-by-name directory, and allows the caller to dial an extension. A voice mailbox can immediately answer the telephone line when Mode 2 is active at night or on weekends. Another auto attendant can immediately route the call to a remote extension during Holiday Mode.

1. Select a telephone number tab. Choices are Main number, Distinctive Ring 1 and Distinctive Ring 2.

2. Select the mode tab. Choices are Mode 1, Mode 2 and Holiday Mode.

3. Set up the ring sequence. The ring sequence determines when each local extension will start ringing. The extensions will not use their call cascades during the ring sequence. The system transfers the call to the first extension that is answered.

a) Click Edit. The Ring Sequence window appears.

b) Select the local extensions to ring. All extensions are selected by default.

c) For each selected extension, set when the local extension will start ringing. All extensions ring after the first ring by default. If you assign a different value to each extension, the extension with the lowest number of rings will ring first. The other extensions will start ringing as the number of rings goes up. For example, the system can ring the receptionist first, and then ring other users if the receptionist doesn’t answer.

4. Set up call handling to route an unanswered call to an auto attendant or voicemail.

a) Select the call handling action. Choices are:

perform no action — The system continues to ring the extensions. A generic auto attendant answers after 15 rings. It allows an authorized caller to make configuration changes, access voicemail or dial extensions.

go to auto attendant — Plays the selected auto attendant.

go to voicemail — Accesses the selected voice mailbox.

play announcement — Plays the selected announcement.

b) If you selected go to auto attendant, select the auto attendant you wish to play in the selected mode. You can assign the same auto attendant to multiple telephone lines. Alternatively, if different organizations share the TalkSwitch system, a different auto attendant can be assigned to each telephone line.

c) If you selected go to voicemail or play announcement, select the voice mailbox. You can select a local extension mailbox, remote extension mailbox, or general voice mailbox.

d) Select when the system will perform call handling. Choices are:

immediately — The system will immediately perform call handling without using the ring sequence. Selecting immediately will disable the Edit button and the other ring sequence controls.

after 1 ring to after 9 rings The system will follow the ring sequence first, and then perform call handling if no one answers.

Line optimization

For the best call audio quality and volume levels, your TalkSwitch system parameters must be matched to your telephone lines. The  Line Optimization area offers two calibration methods to match your telephone lines.

The QUICK method finds a match for each phone line from a set of standard values. It provides a good match under typical phone line conditions. This method can be used without taking your TalkSwitch system out of service.

The OPTIMIZED method measures each phone line and creates custom parameters for the closest match. This method requires that your PC be connected on the same LAN as your TalkSwitch unit(s), and requires that your TalkSwitch system be out of service during the optimization process.



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