Search of Knowledge Base Library of Articles & Videos:  
TS-850i Error: "No IP address" and "Ethernet disconnected"
Last Updated: 09/09/2011
If you are experiencing this error with your TS-850i, the following steps can be done to troubleshoot the issue:

  1. Test the Ethernet port out on your router/modem to make sure the port is working.
  2. Make sure the TS-850i and your TalkSwitch Management Software are fully updated.
    1. To update the TS-850i, click here.
    2. To update the TalkSwitch Management Software, click here.
  3. Reset your TS-850i to default settings.  To do this, press in the reset button in on the rear of the base unit until all four indicator lights are solid.
  4. Reset/reboot your modem/router that the TS-850i is connected to.
If these steps do not solve the issue, you will need to call TalkSwitch at 866-393-9960 for further troubleshooting assistance.



Was this article helpful?

Comments:
 

Related Articles
 > Issues dialing out - Message from Phone Company
 > Adding Telephone Lines
 > Line Calibration / Optimization
 > Configuring an External IP Phone
 > Using the TS-350i / TS-550i Phones (User Guides)
 > Using TS-9133i or TS-9143i or TS-9112i or TS-480i Phones (User Guides)
 > Cannot Connect Through the TalkSwitch Management Software
 > Phone Utility - Upgrade Firmware
 > Extension Can't Receive Calls
 > Can't Make or Receive Calls From Extension
 > Can't Access Voicemail
 > Fraudulent Call Mitigation For Phone Systems
 > Static/Echo/Low Audio on the Phones
 > Talkswitch / Fortivoice 350i or 550i IP Phone Not Booting Up
 > How to Delete a Voice Mailbox Password or Reset Voice Mailbox
 > Update the phone system Firmware Manually
 > How to Update the TalkSwitch Management Software and Firmware
 > Caller ID for VoIP Numbers
 > Adding TS-350i, TS-450i, and TS-550i IP Phones
 > No Date and Time Stamp in Voicemail
 > Unable to Dial Out - Access Code Message
 > VoIP Caller ID
 > Programming TS-9133i or TS-9143i Function Keys
 > Programming TS-480i Softkeys
 > Programming TS-450i Function Keys
 > Programming TS-350i Function Keys
 > Programming TS-550i Function Keys
 > Configuring an Auto Attendant Menu
 > Web Recovery Solution
 > Adding Remote Extensions (To Call Outside Cell Phones or Land Lines)
 > Setting up Call Handling (Local/Remote Extensions)
 > Configuring Auto Route Selection (ARS) to Block International Calling
 > Deactivating Users and Extensions
 > How to Reset Talkswitch Configuration Password
 > Changing the Date and Time of the TalkSwitch System
 > TS-450i/TS-550i Phone Locked (Screen is blank)
 > Unable to Log into BestDealTalk.com Account
 > IP phone Blinking Red and Yellow
 > Accessing Voice Mailbox from Outside Line
 > Static on the Line (Hardware Troubleshooting)
 > On-Hold/Ringback Options
 > Using the Phonebook Directory via TalkSwitch Handset
 > Unable to Obtain IP Address
 > IP Phone Will Not Register
 > Ring Settings
 > Ring Settings
 > Defaulting/Rebooting TS-9133i Phone
 > Using GMX.com as Your E-mail Server
 > Setting up Email Service
 > Backing up you Talkswitch Configuration
 > Registering your Fortivoice / Talkswitch System
 > Best Deal Talkswitch - Technical Support Plans
 > Talkswitch Firmware Upgrades
 > Talkswitch Static (Gigabit Switch connection)
 > CP Log
 > Programming a Grandstream IP phone
 > CONFIGURING THE ROUTER
 > Talkswitch System Set-up Assistance, Administrator Training and Customonization Support
 > Answering additional incoming call with a call pickup
 > Internal Extensions Busy/ Going to Voicemail
 > Using command mode from an analog phone to retrieve the Talkswitch PBX IP address
 > LINE HUNT GROUPS
 > Rebooting a TalkSwitch Unit
 > Lights Blinking Left to Right on TalkSwitch Unit
 > Auto Attendant, Call Forwarding, and Voicemail Not Working- Language Options Problems
 > Bluetooth Pairing Issues
 > 860I handset and base pairing / registration issues
 > Configuring a Polycom SoundStation IP 6000 conference phone
 > Refuse Call Softkey Button
 > Forinet Voice System has an IP address of 0.0.0.0
 > 350I, 450I, 550I Firmware Recovery
 > TalkSwitch TS-850i or TS-860i IP phone randomly displays Ethernet Disconnected
 > Fortivoice Console dropping or losing calls
 > Polycom IP Phones
 > Date and Time issue on TalkSwicth / FortiVoice systems
 > Updating the Fortivoice Management Software and Firmware
 > Configuring an 860I as an external IP extension
 > Using X-Lite softphone with a Talkswicth / Fortivoice system
 > Fortivoice Management Software Line Optimization Issue
 > 860I wireless base station is not receiving an IP address
 > Cannot connect with management software due to IP address
 > SIP / Internet telephone connection issues
 > Talkswitch Auto-Discovery not working
 > Fortivoice 60 series IP phones and TalkSwitch compatibility
 > Manual firmware update for Fortivoice 350I/450I/550I Phones
 > Fon-360I phone randomly disconnects or just quit working
 > FortiVoice 350i telephone officially discontinued, x60I Series compatibility.
 > FortiVoice Console Download and Configuration
 > FON-860i handset battery replacement
 > Resetting an Fortivoice FVC System to Factory Defaults
 > FortiVoice FON-870i phone system compatiblity
 > Error Message when opening Tallkswitch management software 6.12
 > IP Phone / Extension not working "User Busy"
 > Voice Mail Box prompts issue
 > Voice mail softkey missing on FON-360i, 460i and 560i phones
 > Changing Unit ID of a Talkswitch / Fortivoice System