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Issues dialing out - Message from Phone Company
Last Updated: 01/13/2012

When dialing 9 + (digits) and hearing a message from the phone company saying that the number cannot be completed as dialed or requires additional digits try the following steps:

 

1)  Remove the phone line out of the L port on the TalkSwitch and connect the line to an analog phone.  From the analog phone dial the same number that you tried dialing without dialing "9".  Try this with all phone lines to ensure that the phone lines allow this number to go through.

 

2)  If you were able to successfully complete the calls with the analog phone directly connected to the phone line then re-connect the phone lines back to the L ports of the TalkSwitch in the same order as before.  Open the TalkSwitch Management Software and connect to the TalkSwitch --> Troubleshooting (near the top) -->  Telephone Lines --> Audio; a new window will open and click on the "Calibrate lines..." button.  This will open a new window and make sure to select OPTIMIZED then Proceed.  Click Save and Exit or Exit to end the configuration session.  The Auto Discovery should find the TalkSwitch on your network and click Connect.  Make sure each phone line has a check mark and click Calibrate...  Please note that the system must be rebooted and will take a few minutes to run this line calibration.  Click Yes and wait for the Line Optimizer to complete.  Click Exit when finished.

 

3)  After these steps test the calls by dialing 9 +(digits) as before using the TalkSwitch phones and if there is still an issue please contact us and we can further troubleshoot the issue.



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