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Setting up Call Handling (Local/Remote Extensions)
Last Updated: 01/13/2012

Setting up call handling

Busy call cascade
 
The busy call cascade is used when the extension is busy.
1. Select the Mode 1 tab or the Mode 2 tab.
2. Select the Busy tab.
3. Set up the first alternative.
a) Select the action in the If extension is busy list. Choices are:
• go to voicemail — Transfers the call to the selected voicemail.
• go to local extension — Attempts to transfer the call to the selected local extension.
• go to remote extension — Attempts to transfer the call to the selected remote extension.
• go to ring group — Attempts to transfer the call to the selected ring group.
• play announcement — Plays the selected announcement.
• invoke call waiting — Notifies the user that a caller is attempting to reach them.
• go to auto attendant — Routes the call to the selected auto attendant.
• queue at extension — Transfers the call to the local extension’s call queue.
• play busy tone — Plays a busy tone in the caller’s phone.
• hang up — Disconnects the telephone line.
• go to VoIP location — Attempts to transfer the call to the selected VoIP number within the TalkSwitch VoIP network.
b) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network.
c) If you selected queue at extension, the caller will hear a prompt each time the reminder timer expires. The prompt says “If you wish to continue holding, please remain on the line. To leave a voicemail message, press 1”. You can set the duration of the reminder timer, to control how often the caller hears the prompt. See Call Reminders on page 187. 
 
4. If you selected an extension in the first alternative, set up the second alternative.
a) Set the If busy or not answered after list to the number of rings to try the firstalternative. Choices range from 1 to 9.
b) Set the action. Choices are:
• go to voicemail
• go to local extension
• go to remote extension
• go to ring group
• play announcement
• go to auto attendant
• hang up
• go to VoIP location
c) Select the resource. Depending on the action, resources are voice mailboxes, extensions,
announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network.
5. If you selected an extension in the second alternative, set up the third alternative.
a) Set the If busy or not answered list to the number of rings to try the second alternative. Choices range from 1 to 9.
b) Set the action. Choices are:
• go to voicemail
• go to auto attendant
• hang up
• play announcement
c) Select the resource. Depending on the action, resources are voice mailboxes, announcements, or auto attendants 
 
 
No answer call cascade
 
The no answer call cascade is used when the extension is not answered.
1. Select the Mode 1 tab or the Mode 2 tab.
2. Select the No Answer tab.
3. Set up the first alternative.
a) Set the If this extension is not answered after list to the number of rings to try the extension. Choices range from 1 to 9.
b) Select the action. Choices are:
• go to voicemail
• go to local extension
• go to remote extension
• go to ring group
• play announcement
• go to auto attendant
• keep ringing
• hang up
• go to VoIP location
c) Select the resource. Depending on the action, resources are voice mailboxes, extensions,
announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network.
4. If you selected an extension in the first alternative, set up the second alternative.
a) Set the If busy or not answered after list to the number of rings to try the first
alternative. Choices range from 1 to 9.
b) Set the action. Choices are:
• go to voicemail
• go to local extension
• go to remote extension
• go to ring group
• play announcement
• go to auto attendant
• hang up
• go to VoIP location
c) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network.

5. If you selected an extension in the second alternative, set up the third alternative.
a) Set the If busy or not answered after list to the number of rings to try the second alternative. Choices range from 1 to 9.
b) Set the action. Choices are:
• go to voicemail
• go to auto attendant
• hang up
• play announcement
c) Select the resource. Depending on the action, resources are voice mailboxes, announcements, or auto attendants.
 
Answered call cascade
 
The answered call cascade is used when the extension is answered.
1. Select the Mode 1 tab or the Mode 2 tab.
2. Select the Answered tab.
3. Set the When a call is answered list. Choices are:
• stay connected — Transfers the call to the extension. This option disables the remaining controls in the tab.
• play caller’s name first — Performs a screened transfer. The caller is prompted to state their name. When the user answers the phone, the system plays the caller’s name, and then prompts the user to accept the call. If the user accepts the call by pressing #, it is routed to the extension. If the user rejects the call by pressing * or hanging up, the call
is routed to the first alternative.

4. Set up the first alternative.
a) Set the If a call is rejected from this extension list to the action. Choices are:
• go to voicemail
• go to local extension
• go to remote extension
• go to ring group
• play announcement
• go to auto attendant
• hang up
• go to VoIP location
b) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network.
5. If you selected an extension in the first alternative, set up the second alternative.
a) Set the If busy or not answered after list to the number of rings to try the first alternative. Choices range from 1 to 9.
b) Set the action. Choices are:
• go to voicemail
• go to local extension
• go to remote extension
• go to ring group
• play announcement
• go to auto attendant
• hang up
• go to VoIP location
c) Select the resource. Depending on the action, resources are voice mailboxes, extensions,
announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network.
6. If you selected an extension in the second alternative, set up the third alternative.
a) Set the If busy or not answered after list to the number of rings to try the second
alternative. Choices range from 1 to 9.
b) Set the action. Choices are:
• go to voicemail
• go to auto attendant
• hang up
• play announcement
c) Select the resource. Depending on the action, resources are voice mailboxes, announcements, or auto attendants.
 
Do not disturb cascade
 
The do not disturb call cascade is used when the extension is in Do Not Disturb mode.
1. Select the Mode 1 tab or the Mode 2 tab.
2. Select the Do Not Disturb tab.
3. Set up the first alternative.
a) Set the If do not disturb is on for this extension list. Choices are:
• go to voicemail
• go to local extension
• go to remote extension
• go to ring group
• play announcement
• go to auto attendant
• hang up
• go to VoIP location
b) Select the resource. Depending on the action, resources are voice mailboxes, extensions,
announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network.
4. If you selected an extension in the first alternative, set up the second alternative.
a) Set the If busy or not answered after list to the number of rings to try the first
alternative. Choices range from 1 to 9.
b) Set the action. Choices are:
• go to voicemail
• go to local extension
• go to remote extension
• go to ring group
• play announcement
• go to auto attendant
• hang up
• go to VoIP location
 
c) Select the resource. Depending on the action, resources are voice mailboxes, extensions,
announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network.
5. If you selected an extension in the second alternative, set up the third alternative.
a) Set the If busy or not answered after list to the number of rings to try the second alternative. Choices range from 1 to 9.
b) Set the action. Choices are:
• go to voicemail
• go to auto attendant
• hang up
• play announcement
c) Select the resource. Depending on the action, resources are voice mailboxes,
announcements, or auto attendants.
 
Setting do not disturb mode
 
The user can toggle Do Not Disturb mode by dialing *62 on their local extension.
The administrator can enable or disable Do Not Disturb mode for a local extension by phone.
1. Pick up a local extension, or remotely call the TalkSwitch system.
2. Enter command mode by either pressing # on an analog extension phone, or *55# on a TalkSwitch IP phone (note: other brands may use *55 Send or *55 Dial).

3. Enter the system password, followed by #.
4. Enter one of the following commands:
• [Local extension] 60# to disable Do Not Disturb mode for the local extension.
• [Local extension] 61# to enable Do Not Disturb mode for the local extension.
5. Press * to exit command mode.
 


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