Search of Knowledge Base Library of Articles & Videos:  
You are here: Knowledge Base > Installation
Adding WAV Files to TalkSwitch System
Last Updated: 03/23/2012

Below are the steps to upload an audio file for an auto attendant greeting, voicemail box message, or music on hold.  Please note the audio file must be in 8khz, 8 bit, mono, u-law, format and saved as a .wav file.

 
Step 1:  Log into the TalkSwitch through the TalkSwitch Management Software.  Open the TalkSwitch Configuration and either click "Configure Auto-Detected TalkSwitch System" or "Connect to a System Via IP" if connecting remotely.  Enter a system password if needed.

 

 

Step 2:  Locate where you would like to upload the file (either a voicemail box or auto attendant or on old music file)

 

Auto Attendant:  Click on Auto Attendants on the left side under Configuration Menu.  Select which auto attendant from the table and click Load Greeting...

 

Voicemail Box: 

 

-  If loading a file for a user click on Local Extensions / Fax then select the extension from the list.  Click the Voicemail tab on the top right of the screen.  Click Load Greeting... button for the mailbox greeting

 

-  If loading a file for a general voicemail box click on General Voicemailboxes then select the mailbox from the list.  Click Load Greeting... button for the mailbox greeting

 

On Hold Music:  Click on On-Hold/Ringback then Load Wav File... button

 

 

Step 3:  Once the Select Wav File window opens click Browse... --> Find the WAV file on your PC --> Click Open --> Click Load

 

Step 4:  Save the configuration by clicking File --> Save


To convert a file you can do a search on the internet for MP3 to WAV Converter or audio file converter. 


Windows Sound Recorder (XP ONLY)

Sony's SoundForge is well suited program but not free. 

Some Free Programs you can use can be found here: 
Oxelon Media Converter  easy to use 

 Audacity 

Note: This has not been full tested
Oxelon Media Converter 
you want to use: 
Media Format: WAV 
Audio Codec: PCM MULAW 
Audio Channels: Mono 
Sampling Rate: 8000 
Bit Rate: 64



Was this article helpful?

Comments:
 

Related Articles
 > Adding Telephone Lines
 > Configuring an External IP Phone
 > Using the TS-350i / TS-550i Phones (User Guides)
 > Using TS-9133i or TS-9143i or TS-9112i or TS-480i Phones (User Guides)
 > Cannot Connect Through the TalkSwitch Management Software
 > Fraudulent Call Mitigation For Phone Systems
 > Static/Echo/Low Audio on the Phones
 > How to Delete a Voice Mailbox Password or Reset Voice Mailbox
 > Update the phone system Firmware Manually
 > How to Update the TalkSwitch Management Software and Firmware
 > Caller ID for VoIP Numbers
 > Adding TS-350i, TS-450i, and TS-550i IP Phones
 > No Date and Time Stamp in Voicemail
 > Unable to Dial Out - Access Code Message
 > Configuring Analog Telephone Lines
 > VoIP Caller ID
 > Programming TS-9133i or TS-9143i Function Keys
 > Programming TS-480i Softkeys
 > Programming TS-450i Function Keys
 > Programming TS-350i Function Keys
 > Programming TS-550i Function Keys
 > Configuring an Auto Attendant Menu
 > Activating the PowerPack
 > Adding an Additional TalkSwitch Unit to the Network
 > Adding Remote Extensions (To Call Outside Cell Phones or Land Lines)
 > Setting up Call Handling (Local/Remote Extensions)
 > Configuring Auto Route Selection (ARS) to Block International Calling
 > Deactivating Users and Extensions
 > Music on Hold Files
 > How to Reset Talkswitch Configuration Password
 > Changing the Date and Time of the TalkSwitch System
 > On-Hold/Ringback Options
 > Best Deal Talkswitch - Technical Support Plans
 > CONFIGURING THE ROUTER
 > Talkswitch System Set-up Assistance, Administrator Training and Customonization Support
 > LINE HUNT GROUPS
 > Bluetooth Pairing Issues
 > 860I handset and base pairing / registration issues
 > Configuring a Polycom SoundStation IP 6000 conference phone
 > Connecting PA system for overhead paging
 > Forinet Voice System has an IP address of 0.0.0.0
 > Fortivoice Console dropping or losing calls
 > Updating the Fortivoice Management Software and Firmware
 > SIP / Internet telephone connection issues
 > Fortivoice 60 series IP phones and TalkSwitch compatibility
 > Transferring a console license to a new system
 > Fon-360I phone randomly disconnects or just quit working
 > FortiVoice 350i telephone officially discontinued, x60I Series compatibility.
 > FortiVoice Click to Dial Software
 > FortiVoice Console Download and Configuration
 > Resetting an Fortivoice FVC System to Factory Defaults
 > FortiVoice FON-870i phone system compatiblity
 > Error Message when opening Tallkswitch management software 6.12
 > Changing Unit ID of a Talkswitch / Fortivoice System