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Configuring Analog Telephone Lines
Last Updated: 01/13/2012

CONFIGURE TELEPHONE LINES

Set up your telephone lines to route incoming calls to an auto attendant, extensions or a voice mailbox.

1. Select Telephone Lines.

2. Click Unit 1, Line 1 to set up line 1.

3. Select the Activate Line check box. In some regions, select from the Service Provider  list.

4. Select the Mode 1 tab in the Main Number tab.

A mode is a period of time with particular call handling. For example, a call can ring extensions during Mode 1 (business hours), and go to voicemail during Mode 2 (evenings and weekends).

5. Set up call handling for the telephone line, as described on the following pages.

Playing the auto attendant immediately

The auto attendant can immediately answer all incoming calls on this telephone line.

1. In the Call Handling area, under When a call comes in on this phone number, perform the following action:, select go to auto attendant, 1 (or the name of auto attendant 1).

Ringing extensions before playing the auto attendant

The system can ring selected extensions, and then play the auto attendant if no one answers.

1. Select ring extensions.

2. Click Edit. The Ring Sequence window appears. Select the extensions to ring, and set up their ring sequence. Click OK.

3. Under If all extensions are busy or the call is not answered:, select go to auto attendant, specify the one you want and the number of times the phone will ring before going to the auto attendant.

Sending calls to voicemail

The system can ring selected extensions, and then send the call to voicemail if no one answers.

1. Select ring extensions.

2. Click Edit. The Ring Sequence window appears. Select the extensions to ring, and set up their ring sequence. Click OK.

3. Under If all extensions are busy or the call is not answered:, select go to voicemail, the voice mailbox number, and the number of rings (e.g. after 3 rings).

FINALLY ó SAVE SETTINGS

1. Choose File > Save. The software transfers the configuration settings to the TalkSwitch system, and backs up the settings to a file.



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