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How to Update the TalkSwitch Management Software and Firmware
Last Updated: 08/28/2012
Step 1: If you have an existing version of TalkSwitch software installed on your PC, launch your TalkSwitch software, and use File > Save to File to store your current TalkSwitch configuration file to a convenient location on your PC for future reference (if needed).

Step 2: Download the version of the software you would like installed (either through a web link download or from the CD).  The download includes the software, firmware and documentation.

(To download the latest version, goto

Step 3: Run the installer TSM6xxx_US.exe program. A Language Selection window will appear. Use the drop-down menu to select English, Espanol or Francais. All subsequent instructions will be displayed in your selected language, as will help documents and resource links. Click the OK button to proceed.

Step 4: If a previous version of the software is installed, a dialog will pop up and request to uninstall a previous version. Select YES to proceed. Though you have the option to retain older version(s) of TalkSwitch Configuration software, we recommend that you uninstall all previous versions.

Your saved configuration files are retained during any TalkSwitch software update.

Step 5: A TalkSwitch Setup dialog will appear, describing compatibility criteria for this software. If your system meets the compatibility criteria, click Next to proceed. 

Step 6: A window will display the software end-user license agreement.
Clicking I Agree will permit the installation to proceed.

Step 7: The next window will display software programs to be installed. All programs are recommended, though the window offers checkboxes to omit installation of non-essential programs. Click Next to proceed. 

Step 8: A window will appear allowing you to specify the location on your PC to install the necessary software. The default location is recommended. Click the Install button to proceed.

The installation will proceed, with progress displayed throughout. A Java software update may be included to ensure your PC is compatible with TalkSwitch software. Within a few minutes the update process will complete.

Step 9: When all files have been loaded, you will be given the option to include shortcuts to the TalkSwitch software. Click Next to proceed. 

A final window will confirm that the installation has completed successfully. Click the Finish button.

Note: If the installation did not succeed, close the installer, ensure that the PC is running a fully-updated, compatible version of Windows, then re-try the installation.

If necessary contact your Authorized TalkSwitch reseller, or the TalkSwitch Technical Assistance Center at 1.866.393.9960 for further assistance.


In order to take advantage of new features, you need to update the firmware on all of your TalkSwitch units. This process will require that the system not be used for phone calls for between 3-45 minutes per unit (depending on memory usage). During the update the TalkSwitch unit(s) will reboot several times. A completion dialog will notify when the process is complete.

Step 1: Ensure TalkSwitch is connected to the same LAN as your PC. (If necessary connect your PC directly to TalkSwitch using a LAN cable).

Step 2: Run TalkSwitch Management Software. The program will automatically detect connected TalkSwitch units.

Step 3: A Firmware Update Required dialog will appear with information about a mandatory interim update, which TalkSwitch will manage automatically. Click Update to proceed.

Step 4: When software establishes a connection with the TalkSwitch unit, a window will pop up, informing you that new firmware is available. Click Update to proceed.

Step 5: A dialog describing the update process will appear. Click Yes to proceed. A second dialog will appear asking you to lock the system during the update. Click Force Lock to proceed.

A copy of your current TalkSwitch configuration file is saved, then a new configuration file is created, which contains your previous settings and default settings for new features. Progress will be displayed as each essential phone system file is updated. When a completion dialog appears, click OK to proceed. 

Step 6: When the update is complete, your newly converted configuration file will be saved to your TalkSwitch units, and the configuration software will open.

Step 7: Prior to using the phone system we strongly recommend you optimize the audio performance of your telephone lines. 

From the configuration software left menu select Telephone Lines, then click the Optimize Lines button in theLine Optimization field. An Optimize Lines window will appear. Click the Run Optimization button to proceed. 

When the line optimization process is complete click the Close button to return to configuration of your TalkSwitch phone system.

Congratulations! Your TalkSwitch software and firmware updates are complete. 

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