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Error Message when opening Tallkswitch management software 6.12
Last Updated: 03/13/2014
If you receive a pop-up error similar to:

com.thoughtworks.xstream.converters.ConversionException: Cannot construct CommonInfrastructure.BasicDataTypes.ElemInfo as it does not have a no-args constructor

---- Debugging information ----
message : Cannot construct CommonInfrastructure.BasicDataTypes.ElemInfo as it does not have a no-args constructor
path : /CommonInfrastructure.BasicDataTypes.ElemInfo
cause-message : Cannot construct CommonInfrastructure.BasicDataTypes.ElemInfo as it does not have a no-args constructor
class : CommonInfrastructure.BasicDataTypes.ElemInfo
cause-exception : com.thoughtworks.xstream.converters.reflection.ObjectAccessException
required-type : CommonInfrastructure.BasicDataTypes.ElemInfo
-------------------------------

Check to be sure you are updated to the latest management software. TalkSwitch Management Software Version 6.12.xxx is not compatible with the latest version of Java. The easiest way to resolve the issue is to update the software and firmware to 6.50 or higher. Please note the warning on system compatibility when installing.

You will want to perform a "Stepped" update when starting from 6.12.
Progression should be 6.12 > 6.50 > 7.11

CA - VS System Update Instructions

TalkSwitch Management Software update Instructions
http://www.bestdealtalk.com/kb_results.asp?ID=21


Tags: CA, CVA, VS, 6.12, Java, Pop-up, Error


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