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Fraudulent Call Mitigation For Phone Systems
Last Updated: 01/13/2012

Fraudulent Call Mitigation For Phone Systems


Recently, phone companies have increasingly been warning their customers about criminal activity targeting phone systems of all brands for fraudulent usage. Some of your TalkSwitch® customers may express concerns about their security triggered by these warnings.


You can assure your customers with confidence that TalkSwitch systems have a number of built-in security features that prevent fraudulent and unauthorized use.


This is a list of recommendations and best practices that you can share with concerned customers so they can ensure maximum security for their TalkSwitch systems.


Auto Route Selection

Configure Auto Route Selection to block international, toll charge and 900 numbers from being called. The best practice is to block any user who doesn't need to call these numbers to prevent anyone, including after hours staff or cleaners, from making charged calls.

See this link for details on how to block international calls:


Administrative Password

Ensure the system's administrative password is set, and change it regularly to prevent the possibility of abuse.
This is found in the TalkSwitch Management Software under Administration.


Voicemail Passwords

Ensure that all voice mailboxes are configured with 8-digit passwords to prevent unauthorized users from changing greetings or accessing messages. It is impossible to make calls from unauthorized voicemail access in a TalkSwitch system, but some phone company warnings have highlighted voicemail because of vulnerabilities in the PBXs of other manufacturers.
Each user can dial into their personal voicemail or you can dial ** + extension number from any phone to access the voicemail box (if using Direct Line Access there is an additional ** needed from an IP phone prior to doing this).


Unused Extensions

If an extension is not in use, disable it in the TalkSwitch Management Software.
See below for instructions on how to do this:


Common Area Phones

Remove line appearance keys from phones in common areas, and restrict outbound calling on them. Courtesy phones are the greatest risk, along with lunchroom phones and phones in areas the public can access.


Call Back/Call Bridge Passwords

Configure 8-digit passwords on any enabled call back/call bridge account, and use ARS to block calls with charges.


Call Detail Record Logging

Enable CDR to keep records of all calls, including calls that were attempted but blocked by ARS. The records show call times and extensions used.
This is enabled by clicking on Tools > Call Logging Output (CDR) and a new window will open.  On the drop down box on the top change from Deactivated to Store to file on TalkSwitch.  Click OK then File > Save.  You can access the CDR log through this window in the future by clicking View CDR Log under Logging.


EyeBeam/Xlite passwords

If you use these applications, change the default passwords. Always use the longest possible string and greatest possible variety of types of characters.


The Latest Software

Ensure you're running the most current version of the TalkSwitch Management Software to take full advantage of all security features.



If you have concerns about particular customers who have detected suspicious traffic, there are further protective steps you can take:


1. Disable TalkSwitch as Network Proxy/Registrar

If the customer isn't using VoIP branch to branch, this will result in negative responses to registration requests.


2. Disable UPnP

If the user has a VoIP-enabled unit but isn't using VoIP, this will prevent ports from being opened.


3. Change the SIP signaling port

If a user gets flooded by traffic, change the SIP signaling port. Most scanners search only on 5060. 

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