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We have seen issues with the Talkswitch Management Softwares system "Auto Discovery" feature. Please note that the Auto discovery feature is a service that is not absolutely required for accessing the Talkswitch system.
Alternative Connection The easiest way to access the talkswitch system when the "Auto Discovery" feature is not working is to "connect to a system VIA IP". Once you click on the link a box will pop up asking for the IP address of the system. Type the IP address and click ok. If you don't know the IP address you can retrieve it by dialing *56 from any extension. Alternatively, you can also dial #91#.
After looking into the issue further, we have discovered that in most cases the issue is related to the Bonjour Service, created by Apple, that is used for the Auto Discovery.
Bonjour and Firewall Bonjour is a networking protocol that
sends and receives network packets on UDP port 5353. If you have a
"personal firewall" enabled, you will need to ensure that UDP port
5353 is open for Bonjour to work correctly. Certain firewalls will only
partially block Bonjour packets, so if you experience intermittent behavior,
check the firewall settings and verify that Bonjour is listed as an exception
and is allowed to receive incoming packets.
Bonjour Installation We suggest checking that the service was installed correctly. In the control panel under "Programs and features" look for Bonjour in the installed programs list. If it is listed, try repairing the installation. If it is not listed you can try downloading and installing it from here:
http://support.apple.com/kb/DL999
It has also been suggested that users download and install Itunes for windows, since the bonjour service is included with the program.
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