Search of Knowledge Base Library of Articles & Videos:  
Fortivoice Management Software Line Optimization Issue
Last Updated: 08/19/2013
If you are receiving an error when optimizing the telephone line on your FVC, make sure you are on the latest version of the fortinet management software. There is a known Java incompatibility issue between Java 7 update 21 and Fortivoice Management Software version 7.20.009. 

If you are using this version of the fortinet management software, you should first check for an updated version.

At the time this KB was written, 7.20.009 was the latest version of the management software. To resolve the issue check which version of Java is currently installed on your system. If the version is higher than Java 7 update 17 you will need to uninstall that version and install Java 7 update 17 until a new version of the management software is released.

Java SE Runtime environment 7U17:

Download: Windows x86 Offline - jre-7u17-windows-i586.exe

If you are still experiencing an issue performing the line optimization, check to see if (ratedouble.exe) has been removed.
We have found that some virus protection programs will flag and remove this file by mistake.

The file should be located in this path:
C:\Program Files (x86)\Fortinet\FortiVoice Management 7.20\ApplicationFiles\Exec

If you find that this file has been removed, the best approach is to:
1. Create a global exception for: "C:\Program Files (x86)\Fortinet\*" in your virus protection program
2. Temporarily disable the virus protection program
3. Reinstall the Fortinet Management Software

As an alternative we have attached the file to this KB article.
1. Download the file
2. Temporarily disable the virus protection program
3. Unzip the file to: "C:\Program Files (x86)\Fortinet\FortiVoice Management 7.20\ApplicationFiles\Exec"
4. Create a global exception for: "C:\Program Files (x86)\Fortinet\*" in your virus protection program

Attachments:   05/01/2013:

Was this article helpful?


Related Articles
 > Issues dialing out - Message from Phone Company
 > Line Calibration / Optimization
 > Configuring an External IP Phone
 > Cannot Connect Through the TalkSwitch Management Software
 > Phone Utility - Upgrade Firmware
 > Extension Can't Receive Calls
 > Can't Make or Receive Calls From Extension
 > Can't Access Voicemail
 > Fraudulent Call Mitigation For Phone Systems
 > Static/Echo/Low Audio on the Phones
 > Talkswitch / Fortivoice 350i or 550i IP Phone Not Booting Up
 > How to Delete a Voice Mailbox Password or Reset Voice Mailbox
 > Update the phone system Firmware Manually
 > How to Update the TalkSwitch Management Software and Firmware
 > No Date and Time Stamp in Voicemail
 > Unable to Dial Out - Access Code Message
 > Programming TS-9133i or TS-9143i Function Keys
 > Configuring an Auto Attendant Menu
 > Web Recovery Solution
 > Adding Remote Extensions (To Call Outside Cell Phones or Land Lines)
 > Setting up Call Handling (Local/Remote Extensions)
 > Configuring Auto Route Selection (ARS) to Block International Calling
 > Deactivating Users and Extensions
 > How to Reset Talkswitch Configuration Password
 > Changing the Date and Time of the TalkSwitch System
 > TS-450i/TS-550i Phone Locked (Screen is blank)
 > Unable to Log into Account
 > IP phone Blinking Red and Yellow
 > Accessing Voice Mailbox from Outside Line
 > Static on the Line (Hardware Troubleshooting)
 > TS-850i Error: "No IP address" and "Ethernet disconnected"
 > Using the Phonebook Directory via TalkSwitch Handset
 > Unable to Obtain IP Address
 > IP Phone Will Not Register
 > Defaulting/Rebooting TS-9133i Phone
 > Using as Your E-mail Server
 > Setting up Email Service
 > Backing up you Talkswitch Configuration
 > Registering your Fortivoice / Talkswitch System
 > Best Deal Talkswitch - Technical Support Plans
 > Talkswitch Firmware Upgrades
 > Talkswitch Static (Gigabit Switch connection)
 > CP Log
 > Talkswitch System Set-up Assistance, Administrator Training and Customonization Support
 > Internal Extensions Busy/ Going to Voicemail
 > Using command mode from an analog phone to retrieve the Talkswitch PBX IP address
 > Rebooting a TalkSwitch Unit
 > Lights Blinking Left to Right on TalkSwitch Unit
 > Auto Attendant, Call Forwarding, and Voicemail Not Working- Language Options Problems
 > 860I handset and base pairing / registration issues
 > Refuse Call Softkey Button
 > Forinet Voice System has an IP address of
 > 350I, 450I, 550I Firmware Recovery
 > TalkSwitch TS-850i or TS-860i IP phone randomly displays Ethernet Disconnected
 > Fortivoice Console dropping or losing calls
 > Date and Time issue on TalkSwicth / FortiVoice systems
 > Updating the Fortivoice Management Software and Firmware
 > 860I wireless base station is not receiving an IP address
 > Cannot connect with management software due to IP address
 > SIP / Internet telephone connection issues
 > Talkswitch Auto-Discovery not working
 > Fortivoice 60 series IP phones and TalkSwitch compatibility
 > Manual firmware update for Fortivoice 350I/450I/550I Phones
 > Fon-360I phone randomly disconnects or just quit working
 > FortiVoice 350i telephone officially discontinued, x60I Series compatibility.
 > FON-860i handset battery replacement
 > Resetting an Fortivoice FVC System to Factory Defaults
 > FortiVoice FON-870i phone system compatiblity
 > Error Message when opening Tallkswitch management software 6.12
 > IP Phone / Extension not working "User Busy"
 > Voice Mail Box prompts issue
 > Voice mail softkey missing on FON-360i, 460i and 560i phones
 > Changing Unit ID of a Talkswitch / Fortivoice System