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Date and Time issue on TalkSwicth / FortiVoice systems
Last Updated: 01/14/2014
Date and Time on FortiVoice systems

The date and time on FortiVoice systems may be incorrect as of January 1st, 2013. This can affect the date and time on the phones associated with the system, and may cause calls to be handled incorrectly.

Temporary solution:

Manually remove the NTP server from the phone system configuration. Do so by going to Options > Set Date & Time. Click the NTP Server tab at the top, delete the NTP Server, click OK, then File > Save. Note that this will take care of the issue, but your date/time will no longer be updated nightly.

Permanent solution:

UPDATE: Some systems using 7.11.006 are on an old build of that version. You will need to redownload 7.11.006 from Fortivoice and re-install. After the installation is complete, open the management software and navigate to "Tools > Update firmware", and click update. This will force the firmware to update to the latest build.

An update is available for versions 7.20, 7.11, 6.50 and 6.12. Information about downloading software through FortiCare can be found at http://www.fortivoice.com/sites/default/files/pro...

7.20 = Software/firmware package can be downloaded via support.fortinet.com
7.11 = Software/firmware package can be downloaded via support.fortinet.com or from http://www.fortivoice.com/support/talkswitch-supp...

6.50 & 6.12 = Software/firmware package can be downloaded from http://www.fortivoice.com/support/talkswitch-supp...

Note: Once the date/time has been updated on the phone system, IP phones will reboot to reflect correct time. If you continue to experience issues following the firmware update and reboot of your phone system, please update any tickets with details.


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