|
To fully restore 350i, 450i or 550i phones
please follow the instructions below. Should you require further assistance
please login and create ticket at https://support.fortinet.com. Please try the following steps before proceeding with the recovery procedure.
·
Disconnect power from the IP
Phone.
·
Press and hold the [Volume
Up] and [2] button while reapplying power.
·
Release the buttons when the
Message LED goes out.
·
If the BootC screen appears
proceed with the recovery procedure below.
·
If you are unable to get to
the BootC screen, please update your ticket at https://support.fortinet.com.
350i/450i/550i
Recovery
1. Download
the firmware file from http://autoupdate.fortivoice.com/support/IPPhones/1.1.10sts_a.zip
2. Save
the firmware file (1.1.10sts_a.zip) to your desktop and Extract the contents.
3. Download
and install TFTPD32 or TFTPD64 using the default settings. (Windows XP &
Vista are typically 32bit & Windows 7, 64bit):
·
Windows 32 bit: http://tftpd32.jounin.net/download/Tftpd32-4.00-setup.exe
·
Windows 64 bit: http://tftpd32.jounin.net/download/Tftpd64-4.00-setup.exe
4. Open
the TFTPD program using the Desktop shortcut.
5. Click
the Browse button, and browse to the 1.1.10sts_a folder and select the firmware
folder therein. Click OK.
6. Note
the Server Interface IP address in the TFTPD program.
7. Disconnect
power from the IP Phone.
8. Press
and hold the [Volume Up] and [2] button while reapplying power.
9. Release
the buttons when the Message LED goes out.
10. When
the BootC screen appears, enter the password 1234.
11. Follow
the prompts to configure IP parameters for the IP Phone, to be valid for the
LAN that the phone is connected on.
12. At
the “Server Addr?” prompt, enter the Server Interface IP from step 6 above.
Press the [Next] button.
13. At
the “Do you want to apply default?” prompt select the [Yes] softkey to use
default parameters.
|
