Search of Knowledge Base Library of Articles & Videos:  
You are here: Knowledge Base > Installation
Forinet Voice System has an IP address of 0.0.0.0
Last Updated: 03/04/2013
A Fortinet Voice System or TalkSwitch system can have this happen for a few different reasons.
1. If the system is set to obtain the IP setting automatically, but the DHCP server is not responding.
2. If two systems were linked together and you moved unit 2 and it can not contact unit 1
3. If its a new install, some of the factory setup configurations didn't clear completely.

For the first scenario you need to check the DHCP server or network cabling.
For the last two scenarios follow these steps:

A. Find an analog phone and plug it into the back of the system.
B. Varify the system has an IP of 0.0.0.0 by dialing #91#.
C. Dial #00#, to check the current unit ID of the system. If the system ID is anything other than 1 change it by following the system prompts. (Alternatively, you can dial #01# to assign a system unit ID of 1)
C. After you changed the Unit ID of the System, reboot the system.
D. After the system reboots, check the current IP address by dialing #91# from the analog phone and write it down.
E. Once you have the IP address, use the Rest button on the back of the system (hole marked with an "R"). Hold the button for approximately 10 seconds and release. The system will reboot and clear the remainder of the proxy settings. 

After the system reboots, the management software should auto detect the system, or you can can connect VIA the IP address you wrote down.


Was this article helpful?

Comments:
 

Related Articles
 > Issues dialing out - Message from Phone Company
 > Adding Telephone Lines
 > Line Calibration / Optimization
 > Configuring an External IP Phone
 > Using the TS-350i / TS-550i Phones (User Guides)
 > Using TS-9133i or TS-9143i or TS-9112i or TS-480i Phones (User Guides)
 > Cannot Connect Through the TalkSwitch Management Software
 > Phone Utility - Upgrade Firmware
 > Extension Can't Receive Calls
 > Can't Make or Receive Calls From Extension
 > Can't Access Voicemail
 > Fraudulent Call Mitigation For Phone Systems
 > Static/Echo/Low Audio on the Phones
 > Talkswitch / Fortivoice 350i or 550i IP Phone Not Booting Up
 > How to Delete a Voice Mailbox Password or Reset Voice Mailbox
 > Update the phone system Firmware Manually
 > How to Update the TalkSwitch Management Software and Firmware
 > Adding TS-350i, TS-450i, and TS-550i IP Phones
 > No Date and Time Stamp in Voicemail
 > Unable to Dial Out - Access Code Message
 > Configuring Analog Telephone Lines
 > Adding WAV Files to TalkSwitch System
 > VoIP Caller ID
 > Programming TS-9133i or TS-9143i Function Keys
 > Programming TS-480i Softkeys
 > Programming TS-450i Function Keys
 > Programming TS-350i Function Keys
 > Programming TS-550i Function Keys
 > Configuring an Auto Attendant Menu
 > Web Recovery Solution
 > Adding an Additional TalkSwitch Unit to the Network
 > Adding Remote Extensions (To Call Outside Cell Phones or Land Lines)
 > Setting up Call Handling (Local/Remote Extensions)
 > Configuring Auto Route Selection (ARS) to Block International Calling
 > Deactivating Users and Extensions
 > How to Reset Talkswitch Configuration Password
 > Changing the Date and Time of the TalkSwitch System
 > TS-450i/TS-550i Phone Locked (Screen is blank)
 > Unable to Log into BestDealTalk.com Account
 > IP phone Blinking Red and Yellow
 > Accessing Voice Mailbox from Outside Line
 > Static on the Line (Hardware Troubleshooting)
 > TS-850i Error: "No IP address" and "Ethernet disconnected"
 > On-Hold/Ringback Options
 > Using the Phonebook Directory via TalkSwitch Handset
 > Unable to Obtain IP Address
 > IP Phone Will Not Register
 > Defaulting/Rebooting TS-9133i Phone
 > Using GMX.com as Your E-mail Server
 > Setting up Email Service
 > Backing up you Talkswitch Configuration
 > Registering your Fortivoice / Talkswitch System
 > Best Deal Talkswitch - Technical Support Plans
 > Talkswitch Firmware Upgrades
 > Talkswitch Static (Gigabit Switch connection)
 > CP Log
 > CONFIGURING THE ROUTER
 > Talkswitch System Set-up Assistance, Administrator Training and Customonization Support
 > Internal Extensions Busy/ Going to Voicemail
 > Using command mode from an analog phone to retrieve the Talkswitch PBX IP address
 > LINE HUNT GROUPS
 > Rebooting a TalkSwitch Unit
 > Lights Blinking Left to Right on TalkSwitch Unit
 > Auto Attendant, Call Forwarding, and Voicemail Not Working- Language Options Problems
 > Bluetooth Pairing Issues
 > 860I handset and base pairing / registration issues
 > Configuring a Polycom SoundStation IP 6000 conference phone
 > Connecting PA system for overhead paging
 > Refuse Call Softkey Button
 > 350I, 450I, 550I Firmware Recovery
 > TalkSwitch TS-850i or TS-860i IP phone randomly displays Ethernet Disconnected
 > Fortivoice Console dropping or losing calls
 > Date and Time issue on TalkSwicth / FortiVoice systems
 > Updating the Fortivoice Management Software and Firmware
 > Fortivoice Management Software Line Optimization Issue
 > 860I wireless base station is not receiving an IP address
 > Cannot connect with management software due to IP address
 > SIP / Internet telephone connection issues
 > Talkswitch Auto-Discovery not working
 > Fortivoice 60 series IP phones and TalkSwitch compatibility
 > Transferring a console license to a new system
 > Manual firmware update for Fortivoice 350I/450I/550I Phones
 > Fon-360I phone randomly disconnects or just quit working
 > FortiVoice 350i telephone officially discontinued, x60I Series compatibility.
 > FortiVoice Click to Dial Software
 > FortiVoice Console Download and Configuration
 > FON-860i handset battery replacement
 > Resetting an Fortivoice FVC System to Factory Defaults
 > FortiVoice FON-870i phone system compatiblity
 > Error Message when opening Tallkswitch management software 6.12
 > IP Phone / Extension not working "User Busy"
 > Voice Mail Box prompts issue
 > Voice mail softkey missing on FON-360i, 460i and 560i phones
 > Changing Unit ID of a Talkswitch / Fortivoice System