FortiCare
Your phone system is
mission-critical. FortiCare lets you sleep easy knowing that
it's up to date and protected if
anything goes wrong.
FortiVoice systems have reliability built-in. But adding FortiCare ensures
you get extended support and access to updates.
FortiCare:
- ensures your phone system hardware will be replaced if
there's a hardware problem.
- gives you extended access to comprehensive phone
and web-based support.
- gives you extended access to system updates.
Advanced hardware replacement
Under FortiCare, Fortinet will ship you an advanced exchange replacement unit
in the event of a hardware issue to help reduce downtime. Without FortiCare,
your hardware is protected only for the first 90 days after you register the
system. Plus, with FortiCare, you can extend coverage far beyond the first
year. Advanced exchange hardware replacement may not be available in all
locations.
Premium technical support
FortiVoice Technical Support is free for the first 90 days, but FortiCare
holders always have access to telephone and web-based technical support. Got a
problem? Give us a call or create an online ticket.
System updates
We’re always working to improve the capabilities of FortiVoice systems. We
frequently release updates that add features or expand the capacity of the
system. Updates are available free to all users for the first 90 days after you
register the system, but FortiCare holders always get access to updates.
24x7 Comprehensive Support
For round-the-clock access to
mission-critical support services, get 24x7 Comprehensive Support.
Premium protection, practical prices
FortiCare coverage lasts for one year. You can buy up to five years of
FortiCare coverage at a time. Plus, you can even renew coverage for some
systems for a limited time after they've been discontinued.
